FAQ
Q: Are your shoes authentic?
A: Yes, the shoes we sell are 100% authentic. Because we know our products and assure authenticity, we provide a 100% money-back guarantee on all our shoes. Please understand that we make every attempt to only sell 100% authentic footwear; however, if -- for any reason -- you are not completely satisfied with your purchase, we ask you to simply return them for a refund.
Q: Do you offer wholesale or sell in bulk?
A: At Gucciid.Com we can offer wholesale or bulk. Please understand due to the rarity of this footwear we can not guarantee wholesale offerings on all the styles but we will work hard to satisfy all customers’ need. For more information, please contact us at gucciid@hotmail.com
Q: Why are shoes on your website much cheaper than other websites?
A: The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty -- we know once you buy a pair of shoes from us, you are not going to be shopping anywhere else.
Q: How can I trace my order?
Q: Whether you accept Drop ship ? How can I get my order shipped to a different address than my billing address?
A: Yes , we accept Drop ship order , cause the address will not the same with your credit card/paypal billing address , so we will send you e-mail to confirm your address before we ship out the order , you need to answer our e-mail within 3 days after the date we e-mail you .
Q: Can you reserve a shoe for me until I can pay for it?
A: No, all of our merchandise is sold on a first come, first served basis. We cannot reserve shoes without payment.
Q: Can I get a catalog?
A: Gucciid.Com does not publish a mail-order catalog because the inventory changes too frequently. Gucciid.Com is updated daily with size and style information and new products and sizes are posted as soon as they are available. We encourage you to check the website for the products you need.
Q: How long does it take for delivery?
A: Usually the delivery days is below :
USA, Canada : 5-7 days
UK, France : 7-10 days.
Australia, Japan : 3-5 days
International : usually 14days!
Customers Requesting Shipment to: Italy, Netherlands, and countries outside of Asia, North America, and Western Europe must contact us for extra information before ordering.
Please note: Estimated shipment time is begin after the order leaves our warehouse. These estimated time are not guaranteed and do not include our standard processing time or any delays that may result from a problem with the order, weather, security, or carrier delays.
Q: Do you offer overnight shipping service?
A: Unfortunately we don’t offer overnight shipping service.
Q: Are you ship all over the world?
A: Yes. We ship everywhere in the US, UK, Australia, Canada and in all countries inside the European Union. We serve over 50 countries through USPS and EMS Worldwide Express.
Q: Is My Payment to Gucciid.Com Secure?
A: Yes. All Payment are done online through a 128 bit industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted.
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